Customer Service

Account Management

Moving? Contact information changing? 

Manage your account online by accessing the Fishers Utilities self-service portal here

If you need assistance, contact customer service at 317-595-3140 or utilities@fishers.in.us. Start/stop requests must be made online here

Start-Stop Service

Start-stop requests must be made online here

Bill Assistance

Local township offices can provide utility assistance for those who qualify. 

Repairs & Concerns

Are you experiencing a service or equipment issue that is not considered an emergency? Submit your question or concern to Fishers Connect to be addressed within 1-2 business days. 

Emergencies

For sewer or stormwater emergencies, dial 317-773-1282 for 24/7 dispatch. Fishers Utilities has a 24/7 on-call response team available. 

Customer Service

For billing, payment, or account questions, contact Fishers Utilities customer service Monday through Friday from 8:30 a.m. to 4:30 p.m. at 317-595-3140 or utilities@fishers.in.us.